Microsoft struggles to fully restore services as global outage enters second day

Engineers at Microsoft continue to struggle with a global outage affecting Microsoft 365 services, including Outlook, Teams, and Copilot. Disruption was first detected on Thursday evening and quickly expanded across 74 countries, generating nearly 130,000 incident reports on monitoring platforms.

Microsoft confirmed the failure was caused by an internal technical issue where a process managing secure connections became overwhelmed, freezing servers as incoming traffic resumed. The company stated there is no evidence of a cyberattack and noted that recovery efforts are prioritising public safety, emergency, and government infrastructure. Although Microsoft reported positive results from restarting affected infrastructure and reversing recent network changes, full service stability remains under continuous monitoring.

Sources: BBC News, Cyprus Mail, STV News, The Guardian, The Herald