Microsoft struggles to fully resolve global outage affecting 365 services

Engineers at Microsoft are continuing efforts to fully restore services after a global technical outage disrupted Outlook, Teams, and Copilot across 74 countries. Disruption began on Thursday evening, generating nearly 130,000 incident reports worldwide as key applications froze.

Microsoft confirmed the issue originated internally when a process managing secure connections became overwhelmed, causing servers to stall under traffic load. The company stressed there is no evidence of a cyberattack. Recovery efforts are prioritizing public safety, emergency, and government systems. Although restarting infrastructure and reverting network adjustments yielded initial improvements, engineers noted that some servers became unresponsive again as traffic resumed, requiring ongoing monitoring.

Sources: BBC News, Cyprus Mail, STV News, The Guardian, The Herald