Microsoft continues recovery efforts following global cloud outage

Microsoft is working to fully restore its cloud platforms, including Outlook, Teams, and Copilot, following a major global outage that began late Thursday. The disruption impacted corporate and public sector entities across 74 countries and territories, interfering with business communications and administrative processes, including complaint handling at England's qualifications regulator, Ofqual.

According to Microsoft, the incident was caused by elevated infrastructure loads that disrupted an internal connection management process, confirming there was no indication of malicious activity. Engineering teams encountered ongoing difficulties during recovery efforts, as heavy server traffic caused systems to stall repeatedly during restart attempts. Work remains underway to stabilize the infrastructure and resolve residual delays.

Sources: Canarias7, El Mundo, France24, La Vanguardia, Marca